Shipping + Returns
i aim to post items within 3-5 days of ordering, however please allow up to 3 weeks for custom orders
Refunds and Exchanges
i offer a 100% money-back guarantee or exchange. Just let me know that you would like to return or exchange the item within 14 days of receipt, and i will send you instructions. All items for refund or exchange must be in the same condition as bought. i can exchange for a different size, colour or item. If the item is of higher value i will invoice the difference to you. All refunds exclude postage costs, as agreed in the terms, unless a mistake has been made by me i can only refund to the card/payment method used for purchase. Please refer to your card issuer’s terms & conditions for further info.
custom orders cannot be refunded
Faulty or Damaged Products:
If a product is defective, it will be exchanged for a new product at no additional charge. Refund/exchange is not guaranteed and is subject to a review of the returned product.
All jewellery items are handmade in a smoke-free home studio, and each piece is inspected closely to ensure the highest quality.
A lot of time and care has gone into every piece. Please take care not to drop or knock the concrete items. Additionally, please avoid direct contact with liquids, creams, and perfumes.