Shipping + Returns
 

UK Shipping: Royal Mail Special Delivery, which is tracked and insured and requires a signature on delivery
International Shipping: Royal Mail international tracked & signed which Royal Mail estimates takes 3-5 days (europe) or 5-7 working days for rest of world delivery This is only an estimate and it can take longer depending on customs clearance times. This service is tracked and insured and requires a signature on delivery

i aim to post items within 3-5 days of ordering, however please allow up to 3 weeks for custom orders

Refunds and Exchanges

i offer a 100% money-back guarantee or exchange. Just let me know that you would like to return or exchange the item within 14 days of receipt, and i will send you instructions. All items for refund or exchange must be in the same condition as bought. i can exchange for a different size, colour or item. If the item is of higher value i will invoice the difference to you. All refunds exclude postage costs, as agreed in the terms, unless a mistake has been made by me i can only refund to the card/payment method used for purchase. Please refer to your card issuer’s terms & conditions for further info.

custom orders

custom orders cannot be refunded

Faulty or Damaged Products:
If a product is defective, it will be exchanged for a new product at no additional charge. Refund/exchange is not guaranteed and is subject to a review of the returned product.